Billing

Manage Your Organizations

Billing

TrueBeep provides flexible and scalable pricing plans to suit businesses of all sizes. Our billing system is powered by Stripe, ensuring secure and seamless transactions. Below is a detailed breakdown of our billing structure, plans, and payment management options.

To navigate Billing please go to - Manage Organization > Billing

Plans & Pricing

Plan	Price (Monthly)	Team Members Included	Subscribers Limit	Social Media Campaigns	Add-ons
Free	Free	1 (+$30/member)	Up to 100	Unlimited	Yes
Pro Starter	$99.00	1 (+$30/member)	Up to 1,000	Unlimited	Yes
Pro Growth	$499.00	5 (+$30/member)	Up to 100,000	Unlimited	Yes
Pro Scale	$999.00	10 (+$30/member)	Up to 1,000,000	Unlimited	Yes
Enterprise	Custom	25 (+$30/member)	Up to 10,000,000	Unlimited	Yes

For custom enterprise solutions, please contact our support team.

Choosing the Right Plan

• Free: Perfect for individuals and small projects just getting started with digital marketing.
• Pro Starter: Ideal for small businesses looking for essential marketing tools.
• Pro Growth: Designed for growing businesses needing advanced analytics and priority support.
• Pro Scale: Suitable for large-scale operations managing vast subscriber bases.
• Enterprise: Custom-tailored solutions for large corporations requiring high-volume messaging and SLA guarantees.

Region-Based Rates for SMS & WhatsApp

Pricing for SMS and WhatsApp messages varies by region. Use our pricing calculator to estimate your costs.

Balance Top-Up

Users can top up their balance for additional communication credits used for emails, SMS, and WhatsApp messages. The balance can be topped up via the dashboard under Billing > Add Balance.

tip

The minimum balance top-up amount is $20.

Available Add-ons

Navigate to Billing > Add-ons to explore additional features and enhance your platform experience.

• 10DLC Registration: Required for sending SMS in the United States. Ensure compliance with carrier regulations and avoid message delivery disruptions by registering your 10-digit long code (10DLC) number.
• Additional Team Members: Add extra members to your team for $30 per member/month. Collaborate more efficiently by expanding your team and giving each member the necessary permissions to access and manage the platform.

Supported Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, AMEX, Discover)
• PayPal
• ACH Transfers (for Enterprise clients)
• Apple Pay / Google Pay (where available)

Billing Management

• Access & Manage Billing: Navigate to the Billing section and click the 'Manage Billing' button in the top right. This will take you to the Stripe dashboard, where you can handle all billing-related tasks.
• Update Payment Method: Modify payment details anytime under Billing > Payment Methods.
• Automated Billing: Monthly auto-renewal is enabled unless manually cancelled.

Usage History

Monitor your spending on emails, SMS, and WhatsApp messages by visiting Billing > Usage History in your dashboard. This section provides details of your balance top-ups and campaign-related costs in a chronological format.

Upgrading or Downgrading Your Plan

Managing your subscription plan is easy and can be done through your account dashboard. Whether you need more features or want to adjust your plan to better fit your current needs, you can make changes to your subscription at any time.

Upgrading Your Plan

When upgrading to a higher-tier plan, you'll gain access to additional features and higher usage limits immediately:

1. Click on the "Change Plan" button in your account dashboard.
2. Select a higher-tier plan from the available options.
3. Review the new features and pricing details.
4. Confirm your upgrade.
5. Your account will be automatically billed for the new plan amount.
6. The difference between your current plan and new plan will be prorated for the remaining billing period.

Downgrading Your Plan

Before downgrading your plan, please ensure your current usage is compatible with the lower-tier plan's limitations:

• Verify that your current number of team members doesn't exceed the limit of the new plan.
• Check that your subscriber count is within the allowed range of the new plan.
• Ensure that you don't rely on features that are unavailable in the lower-tier plan.

To downgrade:

1. Click on the "Change Plan" button in your account dashboard.
2. Select a lower-tier plan from the available options.
3. Click the "Downgrade Plan" button for your desired plan.
4. Review the changes in features and confirm your downgrade.

tip

If your current usage exceeds the limits of the plan you wish to downgrade to, you'll need to reduce your usage first or contact support for assistance. Billing adjustments will be reflected in your next invoice.

Frequently Asked Questions (FAQ)

How can I cancel my plan?

To cancel, go to Billing > Change Plan, click on the "Cancel Plan" button.

Do you offer refunds?

We do not offer refunds for partially used billing cycles. However, for billing disputes, please contact our support team.

How do I top up my balance?

Go to Billing > Add Balance, select the amount, and proceed with payment.

Where can I find my invoices?

All invoices are available under Billing > Invoices, where you can view or download them. To access invoices in Stripe, click on 'Manage Billing' in the Billing section, which will take you to your Stripe dashboard. Invoices are also sent via email notifications.

What's the billing cycle?

TrueBeep offers a monthly billing cycle.

How can I add extra team members to my existing plan?

TrueBeep offers a flexible way to add more team members to your existing plan. Add extra members to your team for $30 per member/month by buying the "Additional Team Members" addon.

Need Help?

If you're having trouble changing your plan or have questions about which plan is right for your needs, please contact our support team. for personalized assistance.